Frequent Ask Question ( FAQ )
SIMPLE STEP TO REGISTER AS A MEMBER
Please refer to the following steps for Register on Mobile:
Please refer to the following steps for Register on PC :
Step 1: Login to the website “ECWON”.
Step 2: Click the “Register Now” button.
Step 3: Fill in a registration form.
Step 4: Click "Register Now” button to complete registration.
Step 5: Start the game.
Congratulations! You’re all set !
DEPOSIT VIA VADERPAY (PAYMENT GATEWAY)
Please follow these steps to make a deposit via mobile phone:
Please follow these steps to make a deposit via computer :
Step 1: Login to your game account and select "Deposit".
Step 2: Select a promotional offer.
Step 3: Select your top-up deposit method [VANDERPAY /BIGPAZ/SKL9].
Step 4: Enter the amount you wish to top-up then click "Next".
Step 5: Please carefully check your deposit amount and game promotion information, then click "Save".
Step 6: Top-up complete.
After a successful top-up you can check the top-up status.
NOTES: You can also top-up a deposit via Online Transfer, CDM (Cash Deposit) , E-Wallet (Touch'n Go, Grab Pay, Shopee Pay, Boost Pay & DuitNow) or Normal Bank Transfer.
DEPOSIT VIA BANK TRANSFER
Please follow these steps to make a deposit :
Step 1: Obtain the latest bank account information through online customer service.
Step 2: Log in to your bank account and make the transfer.
Step 3: Log in to your player account and click "Deposit".
Step 4: Select promotional offer.
Step 5: Select bank transfer and choose the bank you wish to transfer to.
Step 6. Fill in the amount, bank account name, date, time and transfer type.
Step 7. Upload your transfer receipt as an attachment & click "Save".
After a successful top-up you can check the top-up status.
START PLAYING THE GAME IN JUST A FEW SIMPLE STEPS
Please follow these steps to start the game:
Step 1: Log in using your member ID.
Step 2: Select your preferred game product (e.g.:Live Casino / Sportsbook / Slots / Lottery).
Step 3: Select a gaming platform & click "Play Now".
Start playing now and win big prizes!
YOU CAN JOINT AS AFFILIATE MEMBER WITH ECWON
Step 1: Contact our ECWON online customer service ask for reference code. (etc: LIVECHAT / Whatsapp / WeChat/ Telegram)
Step 2: Invite friends to join ECWON or promote as ECWON partner through any social media platforms.
Step 3: Get up to 30% permanent profit.
Step 4: Start earning.
More detail : AFFILIATE REWARD
4 WAYS TO CONTACT US
You can contact us through Official LiveChat , Whatsapp , Telegram or Wechat in 24/7.
More detail : Contact-Us
EMAIL US A FEEDBACK / COMPLAIN LETTER
You can submit a form to our related department via the following link: Feedback Form
More detail : Contact-Us
EC MALL FEATURES ALLOW MEMBER TO PURCHASE ITEMS USING EC POINT.
Member’s game point can be gained from valid bet.
1. The EC point will be displayed on the top right of the member site.
2. Member will be gaining the game point from valid bet amount of lose ticket only.
3. The EC point will be calculated and display on member site at the next settlement date 1 PM [GMT +8].
Purchase now : EC MALL
PURCHASE USING GAME POINT
1. Member allow to purchase items with game point by visit to Shopping.
2. Steps to purchase items using game point:
a. Add items into your cart.
b. Login using Member ID in registered in your Member Site.
c. Click "Check Out" Button.
d. Enter your shipping address.
e. Process Check Out.
Congratulation! Your item is successful purchased.
Purchase now : EC MALL
DEPOSIT VIA A9 WALLET (PAYMENT GATEWAY)
Please refer to the following steps for Deposit:
Step 1: Login to your Game ID & select "Deposit”.
Step 2: Choose the promotion package that you wish to redeem.
Step 3: Choose the Payment Method 【E-WALLET (A9 WALLET)】 to make deposit.
Step 4: Fill up the Deposit Amount that you would like to deposit & click "Next".
Step 5: Double check & confirm your deposit amount & promotion is correctly & click "Save".
Step 6. Complete your payment via A9 wallet.
Congratulations! You have successful make a deposit.
You can check the deposit status after then.
NOTES: You can also deposit through CDM (Cash Deposit) , PayNow/DuitNow Transfer or Normal Bank Transfer.
ECWON GIFTS CARD GUIDE
Please refer to the following steps to redeem:
Step 1: Login to your Game ID & click Deposit page.
Step 2: Click on Redeem icon.
Step 3: Enter the redeem code and click “Next” button.
Step 4: Summary page will show the Gift Card info as below. Click Save to redeem.
Step 5: If successfully redeem, the transaction will show at Cash History page and Statement page.
More details: Gifts Card Guide
